<ul data-eligibleForWebStory="false"><li>Apple is working on an AI-based Support Assistant for the Apple Support app, as discovered in Apple's code by MacRumors contributor Aaron Perris.</li><li>The Support Assistant is expected to allow users to receive generative AI-based solutions for their issues before contacting live support agents.</li><li>Users may be able to upload images, PDFs, or documents related to support requests, and the tool could potentially be ChatGPT-powered.</li><li>Although there is no indication of when the feature will launch, Apple is currently testing a ChatGPT-style AI tool called 'Ask' for AppleCare support advisors.</li></ul>

Apple Working on ChatGPT-Style AI Assistant for Customer Support

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