Belgian telecom consumer protection is set for a revamp with new regulations proposed by the Belgian Institute for Post and Telecommunications (BIPT).
The changes include mandatory proactive comparison tools, transparent invoicing with cost-saving suggestions, and enhanced alert mechanisms for consumers.
BIPT aims to empower consumers, reduce bill shock, and increase market competition through these measures, aligning with EU consumer rights guidelines.
The proposal has received positive reactions from consumers and advocacy groups, mixed feelings from telecom operators, and optimistic views from policy analysts.