The Australian Securities and Investments Commission (ASIC) is taking legal action against HSBC Australia over alleged systemic failures in protecting customers from financial scams.
ASIC claims that HSBC failed to implement adequate controls to prevent unauthorized transactions and did not promptly investigate scam reports or reinstate access to blocked accounts.
Between January 2020 and August 2024, HSBC received around 950 reports of unauthorized transactions, resulting in customer losses of A$23 million.
ASIC is seeking court orders for declarations of contraventions, pecuniary penalties, and adverse publicity measures against HSBC Australia.