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Becoming a Better Leader Part 2: Building Trust Through Understanding
- Many organizations struggle with trust issues between technology and business teams, leading to performance challenges.
- Building deep trust requires breaking down historical barriers and creating shared ownership of outcomes.
- Understanding each other's perspectives beyond surface level is crucial for building trust.
- Leaders need to create psychological safety, model vulnerability, and actively encourage diverse perspectives.
- Active listening, asking genuine questions, and reflecting back understanding are essential for building understanding.
- Handling difficult conversations, focusing on learning over winning, and addressing problems early are key practices to build trust.
- Measuring trust through actions like early problem disclosure, effective collaboration, and transparent information sharing.
- Building sustainable trust requires ongoing attention and consistent demonstration of vision, intellectual stimulation, and supportive leadership.
- Leaders can enable flow and remove obstacles after establishing trust by understanding others' perspectives and taking practical steps.
- Trust begins with understanding. Practicing active listening, sharing vulnerabilities, and following through on commitments are essential for building trust.
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