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Breaking the Culture of Escalation: 3 Steps to make progress without the drama [VIDEO]

  • Escalation in decision-making processes often stems from competing priorities, lack of empowerment, and cumbersome processes.
  • To address the culture of escalation, organizations can implement practical shifts like setting clear direction, empowering Product Owners, and simplifying delivery processes.
  • Starting with small actions within your control, such as asking better questions, initiating conversations about ownership, and simplifying processes, can gradually break the culture of escalation.
  • The goal is not to eliminate all escalations but to make them the exception rather than the norm, fostering an environment where work can be done efficiently.

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