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Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)
- In this podcast, Jeff Weinstein, Product Lead at Stripe, discusses the power of customer obsession and how to operationalize it in the product development process, how to pick the right metrics and use them to drive impact, techniques for getting things done at big companies, and the story behind Stripe Atlas and its mission to increase entrepreneurship globally.
- Before focusing on craft, experience, or quality, ensure that you’re solving a burning problem for someone.
- Jeff emphasizes the 'go, go, go ASAP + optimistic, long-term compounding' approach: seize opportunities with enthusiasm while maintaining a strategic focus on long-term growth.
- When customers take the time to complain or provide feedback, treat it as a gift.
- Ask customers to describe what a 'bad day' looks like when using your product and then find ways to track metrics around those frustrations.
- Stripe uses 'study groups' to get participants in the mindset of customers, thereby gaining fresh insights into product usability and customer experience. The primary goal of study groups is to build empathy and understanding, not to solve problems or critique the product.
- Customer obsession is critical for building great products. Jeff recommends several techniques for staying close to customers.
- Jeff led several startups and sold companies to Groupon and Box before joining Stripe. He’s known for his customer obsession, craft, quality, and building beloved products businesses rely on.
- Stripe's Atlas simplifies company formation, enabling entrepreneurs from anywhere in the world to incorporate a global company in a few simple clicks.
- During the podcast, Jeff Weinstein also shares his experience working with the founders of Stripe, his thoughts on automation and operational efficiency, diversity and team building, and building new products within a large company.
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