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Itrevolution
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Building Shared Understanding and Trust Between Business and IT
- The foundation of any effective business-IT partnership is shared understanding and mutual trust.
- Conducting deep dives into market analysis, customer journey mapping, and financial model understanding is crucial.
- Creating shared mental models and a common vocabulary helps alignment between business and technology teams.
- Establishing psychological safety allows professionals to express concerns, admit knowledge gaps, and challenge assumptions.
- Visibility through visual management tools like work boards, information radiators, and decision records enhances transparency.
- Building relationships through interactions like Gemba Walks, communities of practice, job shadowing, and joint problem-solving sessions fosters trust.
- A case study on American Airlines illustrates the success of transforming business-IT relationships through shared understanding and trust.
- Deliberate efforts in creating this foundation pave the way for deeper collaboration and joint ownership of outcomes.
- The post emphasizes that true partnership lies in people's relationships, not just processes or tools.
- These practices ultimately lead to improved technical metrics, business outcomes, and team morale.
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