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Can AI Be Ethical? Lessons from Spotify, IBM, and More

  • Spotify initially favored popular genres with its AI algorithms, creating inequality for niche artists and limited user choice.
  • IBM faced criticism for its face recognition algorithms performing worse for people with darker skin color.
  • Google's Perspective API incorrectly classified texts in African American dialect as toxic, leading to criticism.
  • Accenture implemented measures to minimize bias in recruitment algorithms and strengthen its reputation in ethical AI.

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