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Chargedevs
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ChargerHelp guarantees no-excuses EV charging uptime for a fixed fee
- ChargerHelp offers Reliability as a Service, guaranteeing EV charging uptime for a fixed monthly fee.
- The company proactively maintains charging stations to prevent malfunctions caused by software system connection points.
- ChargerHelp works with utilities, fleet operators, and resellers faced with software failures impacting charging station reliability.
- Kameale Terry, CEO of ChargerHelp, emphasizes the importance of addressing communication issues and handshake problems in EV chargers.
- ChargerHelp's EMPWR software platform collects data from over 30,000 charging stations to identify and prevent software-related issues.
- The company's fixed-rate contract aims to increase uptime and minimize the need for on-site troubleshooting.
- ChargerHelp defines common software issues like Ghost Stations, Zombie Stations, and Dead-End Stations in its Annual Reliability Report.
- Kameale Terry advocates for industry collaboration, standardization of error codes, and improving the overall EV charging experience.
- The company's goal is to enhance consumer trust in EV infrastructure by addressing reliability issues within the next year.
- ChargerHelp provides insights on hardware and software reliability, assisting fleet operators and charging service providers in choosing reliable solutions.
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