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Clothing shortages, food waste and millions lost each day: inside the M&S cyber-attack chaos
- Marks & Spencer experienced a sustained cyber-attack over Easter weekend, resulting in significant financial losses and operational disruptions.
- The retailer has halted online orders, faces stock management challenges, and is unable to provide full service to customers.
- The chief executive has called for in-store shopping as online system restoration may take weeks to months.
- Despite initial disruptions, M&S has resumed certain services such as contactless payments and gift card acceptance.
- The cyber-attack has impacted food deliveries to Ocado and led to food waste due to IT-related pricing issues.
- The retailer's flagship store showed stock shortages in both groceries and clothing, prompting in-store visits.
- Analysts estimate a substantial profit loss for M&S, with ongoing impact expected to reach £15m weekly.
- Although customer data security remains intact, the cyber-attack has significantly impacted operations and profits.
- M&S is working to restore systems, but the ransomware incident has already affected its annual profits and market value decline.
- The National Cyber Security Centre is involved in the investigation, emphasizing the need for robust cybersecurity measures in the retail sector.
- Rival retailers are on high alert following cyber-attacks on M&S, Co-op, and Harrods, prompting a reevaluation of their security protocols.
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