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Communication platforms play a major role in data breach risks
- Companies with more than seven different communication tools are at a significantly higher risk of data breach, with only 9% of organizations overall reporting more than 10 data breaches, but 32% of companies with more than seven communications tools experiencing this high number of breaches.
- Organizations with more than seven tools reported paying 3.25 times more in data breach litigation costs.
- Companies with a high number of data breaches typically see numerous negative impacts on their organization, including lost customers, reputation damage and operational downtime.
- The average cost of a data breach jumped to $4.88 million from $4.45 million in 2023, a 10% spike and the highest increase since the pandemic.
- Key reasons for the correlation between the number of tools and the risk of a data breach include the increased attack area, more opportunities for exchanging sensitive data, more resources are required to govern and monitor and increased risk of human error.
- By starting with communication tools, organizations can take proactive steps toward reducing their risk such as taking stock of tools in use, eliminating multiple tools used for the same purpose, providing employees with the tools that they need, and using tools that perform multiple tasks.
- Using platforms that perform multiple functions, such as file sharing, video conferencing and messaging, organizations can significantly decrease the number of communication tools.
- Inappropriate use or inadequate configuration of communication tools can lead to serious privacy violations.
- Reducing risk starts with understanding why each new tool increases the odds of a breach given that communication and data transfer are central to all industries and most processes.
- Many employees often let their guard down when using casual communication tools such as messenger and email, which creates instances of sharing sensitive data and increasing data breach risks.
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