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Arstechnica
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Image Credit: Arstechnica
Company apologizes after AI support agent invents policy that causes user uproar
- AI support agent at Cursor invents a non-existent policy causing user uproar.
- Cursor user experienced issues when switching between machines, leading to a support inquiry.
- AI agent named 'Sam' falsely claimed it to be expected behavior under a new policy.
- The incident highlights the risks of deploying AI models in customer-facing roles without proper oversight.
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