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Conversational AI updates (Jul-Aug 2024)
- OpenFi, a conversational AI platform, has secured €585k pre-seed funding round led by Bijan Morvaridi. The platform’s SalesTalkAI enables human-like conversations eliminating the need for additional staff.
- SleekFlow, a Singaporean provider of an Omnichannel Conversational AI Suite, has secured $7 million in Series A+ funding round. The funds will enhance SleekFlow’s conversational AI suite and facilitate expansion into Southeast Asia, the Middle East, and Europe.
- SoundHound AI has announced its acquisition of Amelia for $80 million. The move aims to explore new market segments and extend SoundHound’s voice AI technology into industries such as healthcare, financial services, and retail.
- Bland AI, a conversational AI automating phone calls with hyper-realistic AI agents, has emerged from stealth mode with $16 million Series A financing round led by Scale Venture Partners. The funds will help businesses streamline phone-based tasks, including customer support, sales, and internal operations.
- Gnani AI, a voice AI startup, has raised $4 million in funding round led by Info Edge Ventures. The Bengaluru-based firm offers no-code, voice-first platform primarily serving the banking, financial services, and insurance sectors.
- Moveo.AI, in enterprise conversational AI, has raised over €2.3 million in seed funding, supported by Uni.Fund and Charge.vc. The company is already making waves in the Generative AI space, having recently won first place at the Mastercard Fintech Forum in Southeast Europe and Israel.
- Boost.ai has announced a new partnership with CX Effect to elevate CX Effect’s offerings, by integrating boost.ai’s cutting-edge hybrid AI platform crafted to provide seamless and scalable customer interactions. Boost.ai stands out as the only global conversational AI platform with ISO/IEC 27001 certification.
- Amazon's latest breakthrough, Rufus, is a generative AI-powered chatbot designed to transform the online shopping experience. By employing generative AI, Rufus creates natural conversations, making interactions feel more human and distinguishing it from traditional chatbots.
- Salesforce has introduced its Einstein Service Agent, a fully autonomous AI agent capable of addressing service issues. Built on the Einstein 1 Platform, the Einstein Service Agent analyzes the context of customer messages to determine appropriate actions using large language models and generative AI for crafting tailored conversational responses.
- Kore.ai has launched its Generative AI and LLM Platform for Enterprises, designed to help businesses easily create scalable generative AI applications. With a no-code toolset, GALE features a drag-and-drop flow builder for developing workflows, applications and an AI agent to automate tasks.
- Omilia, a leader in enterprise Conversational AI (CAI), has unveiled Pathfinder, a tool designed to streamline the design and development of CAI applications. By analyzing data, Pathfinder identifies customer intent and generates solutions for queries and creates optimal conversational flows and outcomes.
- Chinese e-commerce giant Alibaba is set to launch an AI-powered conversational sourcing engine in September, promising to revolutionize the global sourcing process for SMEs by making it more intuitive and efficient.
- Notable trends in Conversational and Generative AI that emerged in July and August 2024, showcasing how these technologies are becoming increasingly sophisticated and integrated into various sectors.
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