Meesho enables homemakers and new entrepreneurs to start a resale business with zero investment by allowing them to set margins and share listings via WhatsApp or Instagram.
Meesho created a two-layered experience to address the complexity of its model, focusing on reseller enablement and buyer trust as equally important pillars.
By catering to both resellers and buyers without merging them, Meesho achieved over 100M downloads and dominance in Tier 2/3 India.
The key takeaway is to prioritize solving the seller's challenges while maintaining buyer trust in B2B2C models for retention and success.