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Cracking the B2B2C Code in India: The Meesho Playbook

  • Meesho enables homemakers and new entrepreneurs to start a resale business with zero investment by allowing them to set margins and share listings via WhatsApp or Instagram.
  • Meesho created a two-layered experience to address the complexity of its model, focusing on reseller enablement and buyer trust as equally important pillars.
  • By catering to both resellers and buyers without merging them, Meesho achieved over 100M downloads and dominance in Tier 2/3 India.
  • The key takeaway is to prioritize solving the seller's challenges while maintaining buyer trust in B2B2C models for retention and success.

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