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Credit where credit’s due: Inside Experian’s AI framework that’s changing financial access

  • Experian has taken a measured approach to adopting and deploying AI, developing its own internal processes and governance models.
  • Their approach blends advanced machine learning, agentic AI architectures, and grassroots innovation to improve business operations and expand financial access.
  • Experian has been developing AI capabilities for nearly two decades, leveraging generative AI breakthroughs rapidly.
  • The company has pioneered the use of Gradient-Boosted Decision Trees and explainable AI systems for credit underwriting.
  • Experian was already experimenting with language models and transformer networks before the release of ChatGPT, allowing them to quickly leverage generative AI advancements.
  • Their structured approach around strategic pillars offers a blueprint for enterprises seeking systematic AI implementation with measurable impact.
  • Experian's platform architecture prioritizes adaptability and flexibility in technology choices to avoid one-way doors and accommodate evolving AI capabilities.
  • The company's AI implementation has had a significant impact on addressing the challenge of 'credit invisibles' by approving more applicants from previously invisible populations.
  • For enterprises aiming to lead in AI adoption, Experian recommends building adaptable architecture, integrating governance early, focusing on measurable impact, and considering agent architectures.
  • Experian has demonstrated that responsible AI governance enables sustainable, trusted growth and significant business and societal impact for traditional data companies transitioning into AI-powered platforms.

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