Experian has taken a measured approach to adopting and deploying AI, developing its own internal processes and governance models.
Their approach blends advanced machine learning, agentic AI architectures, and grassroots innovation to improve business operations and expand financial access.
Experian has been developing AI capabilities for nearly two decades, leveraging generative AI breakthroughs rapidly.
The company has pioneered the use of Gradient-Boosted Decision Trees and explainable AI systems for credit underwriting.
Experian was already experimenting with language models and transformer networks before the release of ChatGPT, allowing them to quickly leverage generative AI advancements.
Their structured approach around strategic pillars offers a blueprint for enterprises seeking systematic AI implementation with measurable impact.
Experian's platform architecture prioritizes adaptability and flexibility in technology choices to avoid one-way doors and accommodate evolving AI capabilities.
The company's AI implementation has had a significant impact on addressing the challenge of 'credit invisibles' by approving more applicants from previously invisible populations.
For enterprises aiming to lead in AI adoption, Experian recommends building adaptable architecture, integrating governance early, focusing on measurable impact, and considering agent architectures.
Experian has demonstrated that responsible AI governance enables sustainable, trusted growth and significant business and societal impact for traditional data companies transitioning into AI-powered platforms.