<ul><li>Customer service startup Crescendo has raised $50 million in a funding round led by General Catalyst.</li><li>Crescendo offers an AI-powered customer support service that eliminates the need for companies to set up their own contact centers.</li><li>The company's AI assistant, CX Assistant, handles simple inquiries, while complex requests are directed to human customer service professionals.</li><li>Crescendo's platform allows companies to train the AI assistant on their internal knowledge repositories and customize its responses based on their marketing policies.</li></ul>

Crescendo raises $50M for its AI-powered customer service platform

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