<ul><li>For a VP of Customer Success (VPCS), their “quota” or ownership should revolve around two key metrics: Net Revenue Retention (NRR) and Gross Retention Rate (GRR).</li><li>The VPCS should also own time-to-value (TTV) and drive customer advocacy.</li><li>For a VP of Product (VPP), their “quota” is generally less about direct revenue metrics and more about product adoption and stickiness.</li><li>The VPP should also be responsible for delivering on the product roadmap and aligning with the VPCS.</li></ul>

Dear SaaStr: What “Quotas” Should My VP of Customer Success and VP of Product Have?

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