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Saastr
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Dear SaaStr: When Should I Hire a Head of Customer Success?
- You should hire a Head of Customer Success for your enterprise data collection startup when:
- You have 2 Big Customers to ensure you don't lose them.
- You have $1m in ARR, indicating the need for a dedicated customer success lead.
- You have $500k or more of renewals coming up, emphasizing the importance of customer success.
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