<ul><li>Determining who the first Head of Customer Success should report to is not a simple decision.</li><li>There are generally three options: CEO, VP of Sales, or VP of Something Else.</li><li>Reporting to a VP of Sales offers pros such as sales expertise, alignment with ARR/MRR goals, and management skills.</li><li>However, there are also cons like potential distraction to sales, disalignment on goals, and decreased CEO engagement.</li></ul>

Dear SaaStr: Who Should Our First Head of Customer Success Report To?

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