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Saastr
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Dear SaaStr: Should Cancellations be Effective Immediately for a SaaS Company? Why?
- Cancellations should be treated well by a SaaS company as customers may still come back.
- Customers can return directly or indirectly through recommendations.
- Providing a great experience during cancellation can lead to future business opportunities.
- Taking care of customers at every stage, including when they leave, can have long-term benefits.
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