<ul><li>For a successful paid pilot, set clear goals and success metrics aligned with customer needs.</li><li>Define customer success criteria by asking what success looks like for them and tie it to measurable metrics.</li><li>Outline the pilot scope, establish roles and responsibilities, and create a success plan with milestones.</li><li>Address potential risks proactively, tie the pilot to future expansion, and ensure alignment with the customer on goals and next steps.</li></ul>

Dear SaaStr: We’re Starting a Big Paid Pilot. How Do Maximize the Chances of Success?

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