<ul><li>Dealing with an incident can be stressful enough, but the flood of support requests that often comes with it can make things even worse.</li><li>Here are five strategies to avoid a flood of support requests during an incident:</li><li>Monitor social media to quickly identify common issues and provide updates and guidance to customers.</li><li>Provide proactive guidance to customers to reduce the volume of support requests.</li><li>Leverage chatbots to automate support for common issues and ensure quick and efficient assistance.</li><li>Create an incident response plan to effectively manage incidents and minimize support requests.</li><li>Encourage self-service options to empower customers and reduce the number of support requests.</li></ul>

Don't Let Incidents Drown Your Support Team: How to Minimize Support Requests

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