Developers should focus on solving problems rather than just shipping features, by understanding the underlying business needs and pain points.
It is crucial to ask the right questions before working on a task, such as how the business currently operates without a feature and what key performance indicators (KPIs) will be impacted by the change.
Business users should communicate problems, not just solutions, allowing engineers to create better and more effective solutions.
Every Jira story should include essential components to ensure it addresses the problem effectively, transforming tickets into meaningful units of work.