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Driving Clarity with Empathy: Lessons in Product Management from a Rickshaw Tale

  • As a product manager, approaching a problem with empathy is crucial for understanding the stakeholder's perspective.
  • Empathy helps bridge the gap between a vision and execution, leading to solutions that resonate on a deeper level.
  • Sitting down with stakeholders, asking questions, and connecting on a human level uncovers hidden motives and beautiful intentions.
  • Empathy drives innovation, enhances team collaboration, reduces misalignment risks, and boosts user retention and loyalty.

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