The chatbot market is expected to reach $3.99 billion by 2027 with a CAGR of 23.3%.Chatbots are saving up to 30% on customer service costs and are preferred by 69% of consumers for quick communication.AI chatbots are reshaping customer engagement by handling basic queries, answering FAQs, and providing language support.Chatbots are practical tools for businesses of all sizes and can be effectively implemented by starting with basic tasks.By combining chatbots with workflow automation tools like Field Promax, businesses can streamline operations and enhance customer experience.The future of chatbots includes advanced features like troubleshooting tips and personalized recommendations.