Tesla's insurance arm is experiencing significant losses due to paying out more than it earns from premiums, with a loss ratio of 103.3 in 2024, much higher than the industry average of 66.1.
Despite efforts to lower insurance rates by leveraging data from its Full Self-Driving software and advanced vehicle technology, Tesla is struggling to break even in its insurance business.
Customers have expressed dissatisfaction with Tesla's insurance services, citing issues such as long repair times, poor communication, and frustrating claim processes.
As Tesla's insurance rates continue to rise and repair costs remain high, the future of Tesla's insurance arm faces challenges in maintaining profitability.