<ul><li>Eversource Energy has leveraged automation, process mining, and reduction of manual work to improve operations and customer service.</li><li>Backlogs in processes were costing Eversource money, leading to the initiation of their automation journey.</li><li>Eversource partnered with Ernst & Young to implement proof of concept and build foundational capabilities for automation.</li><li>Through intelligent automation and process mining, Eversource gained granular insights, reduced burdens on employees, and optimized operations.</li></ul>

Eversource, EY use process mining to cut backlogs and boost customer service

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