The critical piece to figure out first in any ICP research is who the person behind the buying decision is.
The following interview guide is particularly useful to find and understand the buyer.
To get started, we need to interview our ICPs, no ChatGPT or market report will do this for you.
If you don’t have a more specific idea, we suggest picking existing customers who have been with you longer than 12 months and spend more than your average customer.
Start with Learning Patterns to explore how customers stay informed about their industry.
Dig into Industry Context to learn more about their industry.
Understanding roles, responsibilities, and internal dynamics is crucial.
Don’t just ask about the goals, but really dig into why the goals matter.
Your goal with these questions is to create a clear picture of the stakeholders, timing, and triggers that lead to purchases.
From these interviews alone, you should already learn quite a lot, but most of all, it allows you two core questions about your ICP profiles.