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Leah’s ProducTea

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Finding your Ideal Customer Profile in B2B: Interview Questions & Guide

  • The critical piece to figure out first in any ICP research is who the person behind the buying decision is.
  • The following interview guide is particularly useful to find and understand the buyer.
  • To get started, we need to interview our ICPs, no ChatGPT or market report will do this for you.
  • If you don’t have a more specific idea, we suggest picking existing customers who have been with you longer than 12 months and spend more than your average customer.
  • Start with Learning Patterns to explore how customers stay informed about their industry.
  • Dig into Industry Context to learn more about their industry.
  • Understanding roles, responsibilities, and internal dynamics is crucial.
  • Don’t just ask about the goals, but really dig into why the goals matter.
  • Your goal with these questions is to create a clear picture of the stakeholders, timing, and triggers that lead to purchases.
  • From these interviews alone, you should already learn quite a lot, but most of all, it allows you two core questions about your ICP profiles.

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