<ul><li>Finnair becomes the first airline globally to create a ‘Native Order’ by implementing a new model on Finnair.com for managing customer orders.</li><li>Native orders allow airlines to handle customer orders directly in a single record, aligned with IATA One Order directives, to improve the traveler-centric retailing experience.</li><li>Finnair partnered with Amadeus to pioneer this technology, transitioning from traditional booking methods like Passenger Name Records to 'Offers and Orders' for better customer experience.</li><li>This transition from PNRs to Offers and Orders integrates flight details, services, personal information, streamlining processes for a more seamless customer journey and facilitating better communication with partners.</li></ul>

Finnair becomes the first airline globally to create a ‘Native Order’

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