A naukri.com initiative
Banking Frontiers
7d
83
From Chatbots to Virtual Agents
- In 2017, top US banks announced the implementation of chatbots and virtual assistants for the first time.
- Chatbots evolved to offer personal, one-to-one conversations and solutions to customer problems.
- They range from simple button-based programs to AI-powered tools capable of complex tasks.
- Chatbots can access customer data, provide tailored assistance, financial advice, and detect suspicious transactions.
- Virtual assistants, distinct from chatbots, are designed using advanced AI tools for dynamic interactions.
- AI-powered virtual assistants offer 24x7 support, automate tasks, handle inquiries, and provide customized guidance.
- They can offer personalized banking experiences, leverage voice technology, and ensure better security features.
- Notable chatbots and virtual assistants include Ceba, Citi Bot SG, TD Clari, Eno, Erica, Eva, iPal, Chase Digital Assistant, and NOMI.
- Future chatbots may offer advanced financial assistance, generate reports, and analyze user intent for personalized offers.
- Virtual agents, incorporating NLP and ML, aim to enhance user experience, provide real-time location-based services, and offer voice recognition capabilities.
Read Full Article
5 Likes
For uninterrupted reading, download the app