Rent the Runway (RTR) has implemented GRASP, a Graph-Based Hybrid Recommender Analyzing Sentiment Patterns, to improve its recommendation system.
GRASP combines deep learning, sentiment analysis, and graph technology to provide personalized fashion guidance to users.
By using a fine-tuned BERT model, GRASP detects nuanced sentiment in user reviews and weighs it by keyword relevance to improve recommendations.
The insights derived from GRASP have helped product designers refine the next season's line and marketers write smarter product descriptions, resulting in better recommendations for users.