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From gatekeepers to service providers: reimagining DevOps relationship with developers
- DevOps and developers play crucial roles within an organization, with DevOps serving as service providers to developers.
- The relationship between DevOps and developers is complex, requiring effective communication and collaboration for optimal results.
- DevOps, as service providers, face challenges due to the scale and complexity of their responsibilities, leading to friction with developers.
- To improve the DevOps-developer relationship, clear communication, efficient operations, and support are essential.
- Understanding the role of DevOps as service providers at scale is key to addressing the dissonance between DevOps and developers.
- Implementing structured communication tools and delegating tasks can facilitate collaboration and streamline support processes.
- Automating repetitive tasks and offering self-service options can empower developers and enhance productivity.
- Building a body of knowledge, including documentation, FAQs, and workshops, can aid in educating developers and improving efficiency.
- DevOps must maintain relationships at scale by acknowledging their limitations, empowering developers, and implementing efficient procedures.
- By embracing their role as service providers at scale, DevOps can enhance collaboration and drive better outcomes for the organization.
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