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From High Street to Home Screen, UK Consumers’ Mobile Shift Accelerates

  • The U.K. consumers are actively using mobile for purchases and engagement, but rank last in digital shopping engagement among eight surveyed nations.
  • Nearly half of U.K. shoppers made their latest retail purchase using a mobile device, and mobile devices play a growing role in enhancing both online and in-store shopping experiences.
  • U.K. shoppers engage in 28 mobile digital shopping days per month, lower than the global average of 34, indicating a shift towards mobile shopping.
  • Merchants in the U.K. need to focus on providing seamless cross-channel shopping experiences, addressing consumer expectations, and increasing adoption of stored payment credentials to drive repeat purchases.

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