In this news article, the author discusses the challenge of balancing speed and quality in semantic search.
A quick fix was implemented to address immediate customer pain points, but a long-term solution was also worked upon to improve the overall experience.
Transparency and communication with stakeholders, especially with the Customer Success team, were key in managing expectations and building trust.
A data-driven approach was taken to develop a scalable and flexible search framework, allowing different models to be dynamically chosen based on the industry and use case.