<ul><li>Genesys Cloud platform is helping IHG Hotels & Resorts enhance guest services and create more memorable stays by orchestrating personalized, world-class service.</li><li>IHG unified its global call center operations on Genesys Cloud to deliver more thoughtful, empathetic hospitality and set a new bar for elevated experiences.</li><li>IHG successfully transformed its customer experience center by migrating agents and numbers across eight global sites without any downtime, ensuring seamless guest service.</li><li>Genesys is equipping IHG with next-generation AI capabilities through its Genesys Cloud platform to optimize operations, enhance self-service options, and elevate guest experiences and operational efficiencies.</li></ul>

Genesys Cloud Elevates the IHG Guest Experience

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