<ul><li>The gig economy refers to a labor market characterized by short-term, freelance, or temporary work engagements instead of permanent employment.</li><li>While the gig economy offers advantages for workers, it often falls short in customer experience, particularly in blue-collar gig work.</li><li>Examples in sectors like delivery services, transportation, and home services illustrate the customer experience gap in the gig economy.</li><li>Platforms can address these gaps by prioritizing customer experience through training, quality control, and customer-focused strategies.</li></ul>

Gig Economy’s Customer Experience Gap

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