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Global Air Travel Soars, But Fewer Bags Go Missing Thanks to Tech Advances
- 2024 marked a record-breaking year for air travel with 5.3 billion global passengers, and a declining rate of mishandled baggage to 6.3 bags per 1,000 passengers.
- Over 66% of the 33.4 million mishandled bags were resolved within 48 hours through the SITA WorldTracer® system, showcasing industry's improvement in reuniting passengers with their luggage.
- Baggage mishandling costs the industry an estimated $5 billion in 2024, emphasizing the need for continued investment in real-time, automated baggage systems to meet passenger expectations.
- Airlines are prioritizing technology like real-time tracking, AI analytics, and self-service solutions to enhance passenger confidence and streamline baggage handling.
- Integration of Apple's Share Item Location feature with SITA WorldTracer® facilitates quicker baggage recovery, and automated systems like WorldTracers Auto Reflight are increasingly used.
- New standards like the Modern Baggage Messaging (MBM) standard and IATA Resolution 753 aim to further reduce mishandling by enhancing data quality and predictive capabilities.
- Airports are adopting next-generation baggage solutions to create trust in the journey, emphasizing the importance of technology in improving the baggage experience.
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