Around 15 million Google Chrome users worldwide lost their saved passwords after July 24th glitch in Google Chrome’s password manager.
Google reacted instantly to the incident, suggesting restarting Chrome, which worked for some.
However, a large number of users still faced significant issues and required support from Google Workspace support, driving questions about Google's reliability.
Google estimates that about 25% of Chrome users were impacted by the problem, with 2% losing their saved passwords completely.
The failure of the password management system highlights the importance of highly-reliable and secure digital tools for protecting sensitive information.
Google should take strong actions, including security audits and investing in better security protocols and development practices.
Users need to prioritize their digital security by creating strong, unique passwords for each account, using multi-factor authentication, and regularly reviewing their password management practices.
The problem might have started from a new software update that had bugs, or changes in the existing code for password storage and retrieval, also could cause the issue.
The users who depended only on Chrome’s password manager faced problems during the outage. They couldn’t access essential accounts like email, social media, or banking platforms.
By following some simple steps, users can greatly improve their online security and protect themselves from password manager failures. This includes creating strong, unique passwords, using a password manager, backing up critical data, and boosting browser security.