<ul><li>Zomato CEO Deepinder Goyal, while posing as a delivery agent, was denied entry to Gurugram’s Ambience Mall and forced to use service stairs.</li><li>Following his experience, the mall responded by creating a dedicated pickup point for delivery agents and deploying "walkers" to shuttle food orders from restaurants to these points. This move aims to ease delivery processes and improve conditions for workers.</li><li>Goyal praised the swift response and urged other malls to implement similar innovations, highlighting the benefits for customers, restaurants, and malls alike. This incident has sparked discussions about better treatment for delivery partners.</li></ul>

Gurugram mall responds after Zomato CEO Deepinder Goyal was denied entry while posing as delivery agent

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