<ul><li>Coursera, under the leadership of Bradley Lawrence, has successfully turned around their Gross Renewal Rate (GRR) from 47% to 86% in just 12 months.</li><li>Key factors in this turnaround include implementing a comprehensive deal management system, restructuring the customer success team, focusing on product stickiness, optimizing the role of customer success managers, and overhauling the implementation process.</li><li>Institutional buy-in, remote team excellence, and key lessons for other SaaS companies are identified as additional keys to success.</li><li>To maintain this improvement, Coursera plans to focus on continuous process refinement, monitoring health metrics, proactive churn prevention, and strong product-market alignment.</li></ul>

How Coursera Turned Around Their GRR from 47% to 86% in 12 Months: A Deep Dive

Discover more