<ul><li>AI has significantly impacted the contact center and support industry, resulting in a reduction of human customer success reps by 20-30%.</li><li>Gartner predicts that AI will autonomously reduce support issues by 80% and support costs by 30% by 2029.</li><li>Salesforce claims that their AI-based solution, AgentForce, can already resolve 84% of customer support issues.</li><li>While AI can realistically close up to 40% of support tickets, achieving 80% resolution rate by AI remains impractical for most customers currently.</li></ul>

How Much of Customer Support Will AI Replace? Gartner Says 80%

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