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How Sales & Customer Success 10x-ed Glean’s ARR: Lessons from Glean’s VP of Sales and Head of CS

  • Glean's VP of Sales and Head of CS shared lessons on how they scaled Glean's ARR and customer base.
  • Glean initially faced the challenge of selling a perceived 'nice-to-have' product.
  • To ensure sustainable growth, Glean shifted from a high-touch approach to community-led customer success.
  • Glean prioritized security, trust, and company culture, which contributed to its success.

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