<ul data-eligibleForWebStory="false"><li>Technology plays a crucial role in transforming the customer experience and building long-term loyalty for businesses.</li><li>Companies are investing in AI-driven chatbots, customer data platforms (CDPs), omnichannel solutions, and self-service options to enhance customer service.</li><li>Challenges like data privacy, over-automation risks, employee tech adoption, and integration with legacy systems need to be addressed for successful implementation of technology in customer experience.</li><li>While technology can improve efficiency, it's essential for businesses to blend digital innovation with empathy to provide meaningful and memorable experiences for customers.</li></ul>

How Technology Is Helping Businesses Transform the Customer Experience

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