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How to integrate Scrum and UX with dual-track scrum
- Agile software development and user experience (UX) design share common goals of delivering systems faster that are more valuable and widely used by customers.
- Adding UX to Scrum is crucial to delivering value, however, resistance can arise due to contextually dependent design needs.
- In the Waterfall-based projects, there is a significant risk of missing the mark in terms of user experience.
- In Scrum-based development, the risk of building an unusable or non-useful system is much lower as users are frequently considered and validated at short intervals.
- Introducing Scrum into traditional organizations raises a challenge. Self-sufficient teams are required to make decisions by pulling people from separate departments.
- In Agile organizations, quality control has been integrated into teams, though it may remain partially separate in contexts where critical.
- When trying to integrate UX and development work, an intuitive option for traditional organizations is to create Sprint cycles. This approach called dual-track has several problems including poor interaction between the user, designer and developer leading to misunderstandings and wasted work.
- Another approach is to have a single Sprint where designers and developers work concurrently, the method raises doubts on planning and work alignment, but is explained in Scrum.org courses for Dual-track integration.
- The second article in this series How to Integrate UX and Scrum - Adapting the Framework to UX addresses questions by reviewing the Product Backlog, PBIs, refinement, and events.
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