Academia often faces issues such as anxiety, burnout, and mental-health concerns among students and early-career academics.Approaching someone with a problem in academia can be challenging, and it is essential to listen and act appropriately when someone opens up.Setting boundaries is crucial when supporting colleagues, including determining off-limit topics and time restrictions.Being prepared to offer help to colleagues in complex situations is vital, even without formal training.Maintaining confidentiality and trust is important when colleagues confide in you about personal issues.Breaking confidentiality may be necessary in certain situations, but it should be done with care and with a concrete solution in mind.Following up with individuals who have shared their problems shows respect and support, even if the issue has been referred to someone else.A follow-up conversation can help individuals feel heard and may be held in a discreet environment with reassurance.Regularly reflecting on boundaries, resources, and being the person you would want to speak to when struggling can help provide effective support.Supporting colleagues dealing with personal issues in academia involves empathy, setting boundaries, and maintaining trust and confidentiality.