The writer recalls their frustrating experiences with a transit app that consistently provided inaccurate information about bus arrival times.
Despite re-downloading the app later, it continued to exhibit the same issues, but the writer had transitioned from being a student to a Product Manager in the meantime.
As a Product Manager, the writer now sees the past frustration as an opportunity to bridge the gap between user needs and product solutions, leading to a newfound commitment to address such issues.
This experience has driven the writer's resolve to build a better product that meets the needs they once struggled with themselves.