The adoption of Information and Communication Technology (ICT) is crucial in the travel and hospitality industry to remain competitive and sustainable.
ICT integration in travel and hospitality is expected to grow at a CAGR of 7.9% by 2030, driven by customer expectations, operational efficiencies, and emerging technologies.
Key factors driving ICT adoption include customer experience expectations, operational efficiency needs, emerging technologies and innovation, security and data compliance, and sustainability initiatives.
North America currently leads ICT adoption, but Asia-Pacific is forecasted to have the fastest growth rate. Key industry players are investing in AI, machine learning, and mobile-first solutions.