<ul><li>Customer Success has shifted from being customer champions to a sales arm, causing concerns.</li><li>In the age of AI, focusing on onboarding and time-to-value should be the top priority for CS teams.</li><li>Effective onboarding leads to faster value delivery, reduces early churn, creates customer champions, and is a scalable process.</li><li>Without a strong onboarding process, businesses risk higher churn rates and struggle to build sustainable growth.</li></ul>

In The Age of AI, Onboarding and Time-to-Value Should Be The #1 Goal for Customer Success

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