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Insider Risk in the Age of Microsoft Teams, Zoom Chat, and Unmonitored Messaging Apps
- In 2024, AT&T experienced two significant data breaches exposing call and messaging metadata for over 70 million individuals, highlighting a blind spot in organizations with unmonitored communication tools.
- Insider risk in the modern era extends beyond rogue employees to include inadvertent mistakes in a communication-rich environment.
- Messaging apps like Microsoft Teams, Zoom Chat, Telegram, and WhatsApp play a pivotal role in businesses but lack built-in compliance features, raising concerns about data privacy and monitoring.
- The reliance on personal messaging apps without monitoring has resulted in substantial regulatory fines for companies, emphasizing the need for oversight.
- Traditional surveillance systems struggle to adapt to real-time chat conversations that may disappear quickly and involve sensitive information, posing challenges for compliance teams.
- Organizations are turning to AI compliance software to enhance monitoring and distinguish between normal collaboration and potential risks efficiently.
- Cultivating a culture of accountability through training, leadership modeling, and cross-functional collaboration is essential in mitigating insider risks associated with digital communication.
- Preventing data breaches and addressing insider risks is crucial as organizations increasingly rely on messaging platforms for business operations.
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