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Leader Spotlight: Balancing trust and speed in digital banking, with Jyoti Menon
- Jyoti Menon is experienced in product management, strategy, and development in financial services, currently VP at Bread Financial.
- She emphasizes the importance of trust and modern product elements like speed and user experience.
- The shift in competition now includes digital solution providers due to changing consumer expectations.
- Adapting to customer expectations for instant gratification is crucial for digital product development.
- Maintaining trust through value propositions and security measures is essential in differentiation.
- Balancing strategic vision with market agility is key, highlighting the uniqueness of businesses and customers.
- Legacy mindsets and regulatory barriers can hinder the implementation of faster digital experiences in banking.
- The importance of iterative development and customer-centric approach to enhance overall banking experiences.
- Balancing speed, user trust, and seamless processes in product design requires strategic use of data and personalized insights.
- Communication, frequency, and channel choice are crucial for successful personalization in digital banking.
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